EFQM (EFQM - Excellence Model) was created in 1988 by 14 large European companies. Members of EFQM are national and multinational companies, distinguished European universities, in the private and public sector, in more than 30 countries.

EFQM is a multiple performance measurement model that organizations/companies use to measure their strengths and weaknesses.

Adressed to: - all companies and organizations regardless their type, size, product or provided service (primary production, processing, trade, services, handicrafts, industry).

Validity- International Recognized.

Benefits of its implementation to a company:

• Ability to compare the development of the company in relation to a business excellence model

• Continuous improvement through the utilization of the company's capabilities,

• Ability to review and adapt the strategic plan of the company according to developments and changes of the external environment

• Development of organizational culture and employees' orientation to excellence,

• Increase the performance of the company, applicating benchmarking methods through which the company compares its operations with the operations of other successful companies and improves itself accordingly.